A
Wyndham Sugar Bay Resort & Spa
6500 Estate Smith Bay
St Thomas, Virgin Islands 00802
A "filthy" pool,
"horrible" service,
and a beach
strewn with "rocks and boulders"
make this "poorly kept" seasider a
"terrible" choice.
Last Updated 11/07/05
Guest Reviews
Sunday, 24-Jul-05 09:02:35 EDT
WYNDHAM SUGAR BAY - US Virgin ISlands
We had a terrible stay at the Wyndham. It was so bad for us that we have decided to never return to St Thomas at all.
* Roaches in our room. This was never addressed even though we spoke directly to the manager about this.
* Mattress that was obviously quite old with a large depression in the middle that forced my wife and I to roll to the middle
all night long.
* The closet door was rusted out and filthy. We had dirt covering all the walls. The cushions on the chair were ripped to
shreds.
* Service was horrible. On several occasions we would be waiting in line with other guests while the "hostess" was on the
phone and purposely turned her back to us. You had to wait a minimum of 20 minutes to be seated and once seated you waited
again just to have someone wait on you. The staff made you feel very unwelcome. On many occasions they refused to talk to you
and simply rolled their eyes when you asked them for some service.
* The "beach" is very disappointing. It is very small and covered with large rocks and boulders. Also, sea urchins are
prevalent as a man on his honeymoon found out when he had to be rushed to the local hospital because he stepped on an urchin
right on the "beach."
* We tried to play tennis but the rackets were busted and broken. The ping pong table was broken and the paddles were missing
parts. The pool table was missing several balls. The kayak paddles had large pieces torn off of them.
* The pool was filthy and obviously hadnt been cleaned in several days. There was a great deal of sand and dirt on the pool
floor. In addition we tried to turn in our towel cards and were told they didnt have any towels.
* The ground were poorly kept. There were pieces of trash and bottle and cans spread about the property just lying on the
ground. No staff had even made an attempt to pick it up.
* The only redeeming quality we found about the hotel at all was the view.
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